Auto Body Shop Customer Service Manager

Key Responsibilities:

• Oversee daily operations of the customer service department within the body shop.

• Manage and train customer service representatives to ensure high-quality service and efficient handling of customer inquiries.

• Act as the primary point of contact for customer queries, complaints, and escalating issues as necessary.

• Develop and implement customer service policies and procedures to enhance service quality and efficiency.

• Monitor and evaluate customer feedback to improve service delivery.

• Collaborate with other departments, including sales and production, to align customer service with business goals.

• Analyze customer service metrics and prepare reports for management.

• Ensure compliance with industry standards and regulations within the body shop environment.

• Maintain a positive and professional relationship with customers, ensuring their needs are met.

• Stay updated on industry trends and advancements in automotive customer service.

Essential Qualifications:

• Minimum of 3+ years of experience in managing customer service teams and after-sales services in a Bodyshop environment.

• Proven ability to plan, administer, and review customer service processes to ensure client satisfaction and maintain strong customer relationships through the repair process.

• Strong experience in managing Panel Beaters, Vehicle Painters and operational roles.

• Strong leadership skills with a focus on improving service efficiency and resolving customer issues in a timely manner.

• Liaising with customers and clients for progress works

• Positions available in all states

Desired Experience:

• Minimum of 3 years’ experience in a customer service role, with at least 2 years in a supervisory or management position.

• Experience in the automotive repair or body shop industry is highly desirable.

• Proven track record of improving customer service processes and increasing customer satisfaction scores.

 

Salary & Benefits:

• Salary: $74,000 – $85,000 annually (AUD)

  Location:

• City: Perth

• State: Western Australia

• Country: Australia

Note: Other clients with workplaces in regional Australia potentially available.

Visa:

• Sponsored working visa class 482

• 2 year visa, extendable.

Future Benefits:

• Subsequent entrant visa for family. (after 6 months work)

• A pathway to PR. Permanent Residency. (Depending on age and English level)

English level needed:

• An IELTS score of 5,5,5,5 + or equivalent in PTE, OET.

Future requirements:

• After a pre-screening interview, If we are interested in connecting you to a client for a work-place interview, then we would first need:

  • Proof of Employment
    Video’s showing skill-set/work. (in a google-drive shared folder)

  • Passport copy, Showing 1 year + validity

  • Police clearance

Financial requirements:

• There ​​​​​​​is NO show-money needed to be seen by immigration when applying for a working visa to Australia.

Personal requirements:

• Happy, confident, outgoing.

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